Policies

Refund

If the wheels are not right for you, send them back within 30 days of delivery for a full refund of the purchase price.

What we need

• The set must be unused and unridden — once urethane has been slid on, we cannot resell it.
• Email contact@premierwheelco.com.au with your order reference before sending anything back, and we will confirm the return address.
• You cover return postage. We cover the refund.

Faulty or wrong items

If a set arrives damaged, faulty, or is not what you ordered, we pay return postage and either replace the set or refund it in full — your choice. Send us a photo and we will sort it out. This is in addition to your rights under Australian Consumer Law, which we do not limit.

How refunds are paid

Refunds go back to the original card through Stripe, usually within 5–10 business days of us receiving the return. Original shipping is refunded only where the return is our fault.